Which clothing size should I get?
Some of our items fit true to size, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.
Can you give more information about a specific product?
Definitely! Get in touch with us via chat, phone or mail when you desire more information about a product. We are happy to help!
The item I want is out of stock. Will it be restocked?
We’re sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.
Can’t wait? It’s possible that one of our official retailers still has the item on stock. Just give us a call or send us an email, so we can check this for you.
My purchased item is damaged. What should I do?
We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Miaful.
How do I take care of my items?
All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via phone or mail.
How can I track my order?
Once your order leaves our warehouse, you’ll receive an email with a Waybill number that can be used to check your parcel’s progress.
To track your parcel and get an estimated delivery time, just follow the link in the email.
Orders & Delivery
I didn't receive an order confirmation. Why not?
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.
If the payment has been processed and you haven’t received a
confirmation email after two hours, please get in touch with us via support@miaful.com.
I've just placed an order, is it still possible to modify or cancel my order?
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.
I made a mistake with my shipping address. What can I do?
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.
What is the current status of my order?
Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
I am expecting a parcel but it has not been delivered. What happened?
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you’ve received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via chat, phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.
What is the delivery time of my order?
We offer the following shipping schedule during non-sale periods:
Deliveries within Contiguous US 2-6 working days:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
What are the shipping costs?
At Miaful Clothing we offer the following shipping costs:
United States $10 for all orders up to $249.99, above $250 free shipping
Do I have to pay customs or import duties?
If you place an order outside China, customs charges may apply. For orders placed in states inside China, there are no customs charges.
How will my order be shipped?
We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.
Returns
What is your returns policy?
Our returns policy allows you to return products unused within 14 days after the delivery. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original Miaful labels attached and in the original packaging.
For hygiene reasons, underwear briefs, bodies, swimwear, pierced jewellery and earbuds cannot be returned or exchanged unless they are damaged. We don’t accept returned socks if the packaging has been opened.
How can I return an order?
You have 14 days to return your order after the delivery. Orders must be returned unused and in the original packaging still attached. Furthermore, items have to be unwashed and with all labels still attached. Returning items is free of charge.
To send the item back please visit the Return Portal and fill in your order number and e-mail address to receive further instructions.
After shipping your return, you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment. To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Miaful cannot be held liable for missing items.
Once we have received your return, we will do our best to process it quickly. Please keep in mind sale & holiday periods might require extra processing time.
My return arrived at your warehouse more than 14 days ago, but I did not receive any updates. What should I do?
We are very sorry that you have not yet received any updates concerning your return. Could you please get in touch with us? Please keep your order number and tracking code ready, so we can help you quickly.
When can I expect my refund?
We will refund your return as soon as possible and at the latest within 14 days after the delivery. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.
What are the costs to return an item?
Shipping cost of Returning items is on you. Visit our Return Portal and fill in your order number and e-mail address to receive further instructions.
We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.
My purchased item is damaged, what should I do?
We’re sorry that the item that you purchased is damaged. To send the item back please visit the Return Portal and fill in the last 6 digits of your order number and e-mail address to receive further instructions. Return costs for faulty items are covered by Miaful.
Did you receive my return?
Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed in our warehouse, we will start the refund process. We will send you an update once your order is received and refunded.
I paid my order with a gift card, but I want to return it. How does that work?
You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.
Is it possible to exchange items?
We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Returning items is free of charge. Refunds and exchanges will only be given on items returned within 14 days after delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious, or wearer-related damages. Additionally, underwear briefs, bodies, swimwear, face masks, earbuds, and pierced jewelry cannot be returned or exchanged.
Payment
Is it possible to exchange items?
We will offer exchange for unworn items returned in their original condition and packaging, with the return form fully filled in. Returning items is free of charge. Refunds and exchanges will only be given on items returned within 14 days after delivery. Items that are returned as faulty and are showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious, or wearer-related damages. Additionally, underwear briefs, bodies, swimwear, face masks, earbuds, and pierced jewelry cannot be returned or exchanged.
What are the available payment methods?
You can pay for your order with the following options:
PayPal
Visa
Mastercard
American Express
Discover
Shop Pay
My payment has failed. What should I do?
A few issues could occur:
Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.
If you have used a credit card that wasn’t linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.
If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.
Where can I find my invoices?
Your invoice is always included in the order confirmation email. You can also find the invoice in your Miaful account. If you can’t find the invoice, don’t hesitate to contact us so we can send a new copy to you.
Will there be any additional costs to my order?
Orders within the United States are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the United States are shipped DDU (Delivery Duty Unpaid) and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Miaful.
How will my order be refunded in the case of a return or faulty item?
If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.
If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.
What is VAT?
VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.
Both customers inside and outside the US pay VAT on their purchases. If you purchase from within the US the VAT is included in the price of our products. If you purchase from outside the US, you will have to pay this in the form of import duties.
My Account
Do I need to set up an account to order something online?
If you want to place an order, a Miaful account is not neccessarry. You can checkout as a guest, checkout fast with a Paypal account or register as a customer.
What are the advantages of having an account at Miaful?
A Miaful account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.
How do I create an account?
Click the account icon in the top right of our website. In order to register, all fields with a star need to be filled in.
How can I delete my account?
We can delete your account whenever you want. Send us an email at support@miaful.com and we’ll delete your account.